We have all had one. A first job. Someone looked you in the eye and said, “You are hired!” The decision confirms they trust you to represent their business. They were willing to invest in you, train you, teach you how to earn a paycheck.
Your confidence swells with the first yes. Your stride is more brisk, your smile broadens. You did it! You are accepted, wanted and needed. Someone recognizes you for being a contributor. Then, the apprehension begins. What if they don't like me? What happens if I make a mistake? Can I do this job? The overwhelming reality of being responsible of earning a wage is measured by the sudden onset of nervous excitement.
Many of the emotions and fears of your starting your first job are similar to starting your first business. Entrepreneurs have to balance the adrenaline associated with being in complete control with the reality that businesses fail. Lingering in the bravado are facts from the Small Business Administration (SBA) that nearly a third of businesses fail within the first two years. Reverting to your confidence to “just do it” because you are different and better, you focus on the statistical favor that you do have that is a 66% chance you will make it.
The first time you do anything is valuable experience. Recalling what you learned at your first job is an excellent way to apply past experience to a new first – starting your own business. Here are some tips to take from your first job that are nuggets of wisdom to apply to your startup venture:
1. Embrace the Fear of Failing – You have an option to be paralyzed in fear or embrace the opportunity that if you try, you may succeed. We all know examples of the person who tried over and over again, failing countless times before they finally made it! They never quit. Using the knowledge of each failure, big or small, prepare yourself for the possibility of next time.
2. Take Pride in Your Work – Others are counting on you to help them. Any business is defined by satisfying a need. If they need you, take satisfaction in your ability to help. In the early stage of a new business, people will flock to those that are confident in what they deliver. Uncertainty creates worrisome customers, or even worse, potential customers who never buy.
3. Always Be Learning – You are glowing green at your first job. You are a blank slate. Your training is the groundwork for how you will perform. Soaking up expertise from those that proceeded you is smart business. What you don't know today, can propel your business to the next level. Find expertise. Be a knowledge consumer.
4. Businesses Reward Hard Work – As you master the skills necessary to do your first job and do it well, you soon learn that businesses reward performance. Promotions and raises are given to those that work hard and do more than their peers. Your customers will reward you for your hard work. Their loyalty is associated to your ability to outperform your competition.
5. Listening Skills are Important – Listening to your customers in your first job and in your first business is elementary. Your customer is paramount to delivering products and services that meet the customer's needs. Failing to listen increases your odds of an unhappy customer. Unhappy customers tell others of their experience. Listening improves potential for high customer satisfaction.
6. Time Management is Critical – There are no rewards for showing up late or missing work. One of the most important skills acquired in the first job is how to manage your time. You soon learn there are no acceptable excuses. Juggling priorities becomes primary to your success. Owning a business depends on the genius of multitasking. You will work harder and that means you have to work smarter to get the job done.
7. Handling Money Builds Trust – When you take money for any product or service, you are now accepting the currency of trust. You are expected to provide equal or greater value in the exchange of cash for goods. Exceeding expectations builds credibility. Manage others money with the same respect you demand from those that manage yours.
The knowledge acquired from a first job is fundamental to a startup. How you apply that knowledge and skill will often result in similar or better experience as an entrepreneur. The mistakes are lessons of how to do something different. The successes are foundations to build upon.
Challenge yourself to reflect on your first job. What was the best lesson learned on your first job? Can you instill this in your values, culture and standards as a business owner today?
Nothing is a waste of time if you use the experience wisely. ~Auguste Rodin
By Jamie Glass, contributing editor at Project Eve, focused on startups, marketing, sales and leadership. CMO & President of Artful Thinkers and Managing Director of Sales & Marketing Practice at CKS Advisors.
About me: I have been helping business owners and CEOs grow, market and expand for more than two decades. My corporate experience comes from sitting at the table as a senior executive in public and private companies. I am a ravenous information consumer. I am passionate about selling, marketing, digital media, technology, social engagement, investing, leadership, growth, women in business, networking and entrepreneurship. I started as a communications person out of college and now I use this art to ignite conversations on topics that relate to my passions. My goal is to help others do better and do more. I am a managing director at an investment banking firm and own my own sales and marketing consulting practice. Carpe Diem! @jglass8 [email protected]