Tell us about your entrepreneurial product or service.
The Plumbettes are Australia's first ever all female plumbing service. We offer such a unique service that this cannot be found any where else in Australia. All out tradespeople are female so you can rest assured knowing that you are going to have a professional, polite, highly qualified plumber looking after your plumbing needs.
What inspired you to launch your business idea?
There are a lot of females that are wanting to do a trade, however there is still a lot of stigma attached and as with our plumbettes and hearing their story of completing their trade, it was the same general story. The guys onsite wouldn't let us get more hands on, we had to learn from watching, some of our basic needs were ignored like hygienic or female bathrooms. So the concept was hatched to start an all female plumbing company so the upcoming females who wanted to do plumbing had an equal shot at getting through their trade. After speaking to friends, family and even strangers, the idea got momentum as 98% of these people said they would prefer a female trades person as they are more approachable,more trustworthy and more reliable than most of the male plumbers out there. They also said that they would rather have a female plumber because they don't enjoy being greeted with a hairy plumbers crack in their own home. (no our plumbettes do not get their plumbers cracks out, we have a rule, there is no tolerance for no shows, late shows or peep shows ;) ). So after doing a lot of research we came to the conclusion that an all female plumbing service would be a great opportunity not only for our customers but also for the female population wanting to get into a plumbing career.
What problem does your business or organization solve?
We are solving the attitude that the general public have towards tradespeople in general. The trade services are getting such a negative stigma due to the cowboys that book jobs in but don't show up, or they are ridiculously late to get to the job, holding the client up from getting on with their day. Also the tradesmen out there that are inflating their prices and doing a shonky job and having to get it repaired by another professional. These are all giving the industry a bad name. We are getting in there and changing these stereotypes, one job at a time. We show up on time, if we are having an issue with attending the job on time plenty of notice is given to the customer and they can either reschedule for another time or we can get there as soon as possible so as they are not so impacted by the delay. We are communicating with the customer, telling them what the issue was and explaining how we repaired it, we strive to be the best in the industry so that there is no need for another trades person to repair our work, and we offer a 7 year warranty on all of our works. if there is an installation that is faulty and is proven to be the installers error, the plumbettes will be happy to go back and amend the issues free of charge. This is an offer that is rarely seen in the industry.
What has been your biggest challenge as an entrepreneur and how are you working to overcome it?
The biggest issue has been and still is showing the general public that although we are female we can still do what the guys can do. But we also keep it clear in our minds that we are not trying to show up the men, we are trying to show them that there is another way of treating the customers, speaking to them in a way that they understand, charging fair rates and sticking to their word will change the once of customer into a repeat customer. We are still faced with that challenge today but we change that perception one job at a time.
Give us one word that people might use to describe you.
UNIQUE. everyone that hears about the plumbettes say that it is such a unique avenue for us to take. That word is used both in a positive and negative way.
How has Project Eve helped you and/or your business?
Project Eve has been a fountain of knowledge, we have gone to the website several times or clicked on twitter links to reference information for HR purposes and other helpful hints that get put up.
Give us an insider tip that relates to your industry or startup story.
When you get a trades person out to your property, ask them questions before they start any work. If they cant give you the answers you require or you feel like they are trying to baffle you with BS send them off and get someone else in, it may take a bit of time, but at least you will be at ease knowing that you can talk to your trades person about any issues.
Company: The Plumbettes
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