99 ways to improve your communication

http://www.dreamstime.com/-image9040829Strong and effective communication skills are critical to your business success.

Here are 99 nuggets on speaking, writing, networking, interviews, and social media  that  you can use to supercharge your business communication skills. Off we go!

1. Believe body language. It doesn’t lie.

2. Remember that every statement or comment does not require a response.

3. Choose your words carefully.

4. Speak and write with clarity.

5. Read whenever possible; it expands your vocabulary.

6. Be aware of your speech patterns and habits, including inflection, pacing and tone of voice.

7. Avoid interrupting people. We’re adults. One voice at a time.

8. Keep slang at home.

9. Stay away from “empty” words such as “Frankly”, “Really,” and “Actually”

10. Prepare an outline when writing a speech, long blog post or article.

11. Focus conversations on other people, not yourself.

12. Weave names into conversations. Everyone’s favorite word is their own name.

13. Use dark backgrounds and light colored fonts for PowerPoint slides.

14. Insert silence and pauses into your speeches and conversations. They are more powerful than words.

15. Diffuse conflicts without technology. Plan a face-to-face meeting or a phone call to resolve issues amicably and quickly.

16. Develop the fine art of charisma. Don’t be a “crap magnet.”

17. Write to express, not to impress.

18. Engage your listener, reader, and audience with material that is clear, concise, and compelling.

19. Ask good questions and you’ll get good information.

20. Listen with your mouth closed.

21.  Use the “P-R-R” method when answering questions: Pause, Reflect, Respond.

22. Greet the janitor and the CEO of the company in the exact same way.

23. Smile and use eye contact. It’s the universal language.

24. Know when to speak up and know when to shut up.

25. Follow the 5 P’s: Proper Preparation Prevents Poor Performance (public speaking).

26. Respond to controversial or off-color comments with these three words, “Isn’t that interesting?” Then smile. It’s a neutral statement and dead-ends virtually all conversations. In a pleasant way, of course.

27. Improve your communication skills by observing positive role models you admire and respect.

28. Show value when reciting your “elevator speech.” Focus on the results you get for clients, not your job title.

29. Speak from the heart.

30. Follow a written agenda in meetings to save time and stay on task.

31. Make all important phone calls before noon.

32. Ask for the sale, then be quiet.

33. Walk the walk and talk the talk. Be congruent.

34. Stay away from industry jargon and rhetoric that can confuse people outside of your field.

35. Identify where your ideal clients hang out and go there (this is true for bricks and mortar and social media)

36.  Avoid writing emails and making phone calls when you are angry or frustrated.

37. Write your blogs consistently so people can gain insight into your expertise, experiences, and personality.

38. Learn Emotional Intelligence (empathy, self-awareness, and teamwork) to improve your  communication skills.

39. Understand the importance of self-promotion and personal branding.

40. Walk into a room tall, strong, and proud.

41. Look for similarities, not differences. This bridges communication gaps.

42.  Listen to what is not being said.

43. Avoid criticizing, complaining, and judging.

44. Record yourself on audio or video to hear and see how you move and behave.

45. Answer the phone standing up and smiling.

46. Look in the mirror before you go into a meeting.

47. Give all of your attention to the person who is speaking. Avoid distractions and “darting eyes.”

48.  Turn off your technology when at a professional business meeting or event.

49. Avoid excessive and distracting clothing patterns, jewelry, make-up, and accessories- especially when you are the speaker, tv guest, or recording a video segment.

50. Be relevant and memorable.

51. Use gestures to empasize your spoken words.

52. Follow the leader. If he speaks fast, you speak fast. If he is slow, you should be slow.

53. Connect with people by being authentic and genuine.

54. Stay on message.

55. Dress like the person you aspire to be.

56. Build rapport with people.

57. Keep your jacket open. A closed jacket sends a nonverbal sign that you may be hiding something.

58. Have a good handshake. Practice with someone you trust and get their feedback.

59. Thank someone when they offer a compliment (don’t argue!)

60. Save political, religious, sex, and other controversial jokes or stories for outside of your  professional circles.

61. Respect the personal space of others.

62. Avoid planning your answer in your head when someone is speaking. Pay close attention to what they are saying and then respond.

63. Write with bullet points and white space so your information is “reader-friendly.”

64. Have a powerful opening and closing in your presentations, speeches, articles, and blog posts.

65. Highlight benefits, not features, in your marketing and sales materials.

66. Create videos that are 1-3 minutes in length and are punchy, engaging, and valuable.

67. Write tweets of less than 125 characters; leaving space for people to retweet and spread your message.

68. Connect with people’s emotions by using real-life examples and sharing stories.

69. Avoid keeping your reading glasses on and “looking down your nose” when speaking to others.

70. Emphasize important words or phrases by lowering or raising your voice, or slowing down.

71. Exude positive energy in both your written and spoken words.

72. Understand the importance of making small talk.

73. Avoid biting your lip and inside cheek when speaking to someone (signals anxiety or nervousness)

74. Project your voice with authority.

75. Use smiles as positive reinforcements.

76. Express gratitude.

77. Re-read, and if necessary, rewrite everything before you send it, speak it , or share it.

78. Maintain eye contact, but not at a level that can make someone feel uncomfortable.

79. Keep your palms open when you ask questions, which indicates you are open-minded and welcoming.

80. Recognize when it’s appropriate to use a “social hug” to greet someone.

81. Avoid the word “stuff.” It’s vague and unprofessional. Be specific.

82.Write an article for your e-zine or newsletter that  includes interesting quotes and statistics.

83. Drink alcohol on your personal time.

84. Steer conversations to positive topics.

85. Dress appropriately for tv interviews and videos by finding out about the background colors, lighting, and set design.

86. Have a mission or value statement that has repeatability so others can communicate it for you.

87. Use your body language to your advantage when delivering a speech. Don’t hide behind the podium.

88. Watch for cultural differences in communication styles.

89. Remember that enthusiasm is contagious.

90. Point your feet away from someone if you want to leave the conversation.

91. Respond to comments on your blog or website so it’s interactive and engaging.

92. Leave your personal life outside of business conversations.

93. Show respect and spare people’s feelings. Don’t blame or insult anyone.

94. Delete the word “just” from your vocabulary. It’s belittling. You are not “Just an accountant” or “Just a recruiter.” You are an accountant. You are a recruiter. Be proud.

95. Stop over-apologizing. You’re not responsible for the poor service, rain, or world peace.

96. Resist the temptation to finish other people’s sentences.

97. Open your eyes, ears, and heart to new messages and people.

98. Be the fountain, not the drain.

99. Stand up if everyone around is standing and sit down if everyone is seated. Be on a level playing field.

If you want to master the art of business communication, I invite you to sign up for my free 21-day video series, “Speaking of Communication.” You’ll receive a wealth of information on PR, social media, interpersonal communication, sales, and leadership.

328 COMMENTS

  1. I think this is among the most important information for me. And i am glad reading your article. But should remark on some general things, The website style is ideal, the articles is really nice : D. Good job, cheers|

  2. A motivating discussion is worth comment. There’s no doubt that that you should write more on this subject, it may not be a taboo matter but typically folks don’t talk about these topics. To the next! Best wishes!!|

  3. Heya i’m for the first time here. I came across this board and I find It really useful & it helped me out a lot. I hope to give something back and help others like you aided me.|

  4. Usually I don’t learn article on blogs, but I wish to say that this write-up very compelled me to try and do it! Your writing style has been amazed me. Thank you, very nice article.|

  5. Thanks for the good writeup. It in truth was once a enjoyment account it. Glance complex to far added agreeable from you! However, how could we keep in touch?|

  6. I’m truly enjoying the design and layout of your website.
    It’s a very easy on the eyes which makes it much more pleasant for me to come here
    and visit more often. Did you hire out a
    developer to create your theme? Fantastic work!

  7. Great goods from you, man. I’ve understand your stuff previous to and you’re just too wonderful. I actually like what you’ve acquired here, certainly like what you are saying and the way in which you say it. You make it entertaining and you still care for to keep it sensible. I can not wait to read far more from you. This is really a terrific web site.|

  8. I have been surfing on-line greater than 3 hours as of late, but I never found any fascinating article like yours. It’s lovely worth enough for me. Personally, if all webmasters and bloggers made just right content as you probably did, the net will be much more helpful than ever before.|

  9. Oh my goodness! Incredible article dude! Thanks, However I am having problems with your RSS. I don’t understand the reason why I can’t subscribe to it. Is there anybody else getting the same RSS problems? Anybody who knows the solution can you kindly respond? Thanks!!|

  10. Hi there, I believe your site may be having browser compatibility problems. Whenever I take a look at your web site in Safari, it looks fine but when opening in I.E., it has some overlapping issues. I simply wanted to provide you with a quick heads up! Apart from that, excellent blog!|

  11. Pretty element of content. I just stumbled upon your weblog and in accession capital to say that I acquire in fact enjoyed account your weblog posts. Any way I’ll be subscribing in your feeds or even I fulfillment you get admission to constantly rapidly.|

  12. Howdy just wanted to give you a brief heads up and let you know a few of the images aren’t loading properly. I’m not sure why but I think its a linking issue. I’ve tried it in two different web browsers and both show the same results.|

  13. Unquestionably consider that which you stated. Your favorite justification appeared to be at the net the easiest thing to remember of. I say to you, I definitely get irked at the same time as folks think about concerns that they plainly don’t recognize about. You managed to hit the nail upon the top and outlined out the entire thing without having side effect , other folks could take a signal. Will likely be again to get more. Thank you|

  14. Hi! I could have sworn I’ve been to this blog before but after browsing through many of the articles I realized it’s new to me. Regardless, I’m definitely pleased I stumbled upon it and I’ll be book-marking it and checking back regularly!|

  15. I am curious to find out what blog system you happen to be utilizing? I’m experiencing some small security problems with my latest website and I would like to find something more secure. Do you have any recommendations?|

  16. When someone writes an post he/she maintains the idea of a user in his/her brain that how a user can be aware of it. Therefore that’s why this post is outstdanding. Thanks!|

  17. Simply want to say your article is as amazing. The clarity in your post is just excellent and i could assume you are an expert on this subject. Fine with your permission let me to grab your feed to keep updated with forthcoming post. Thanks a million and please carry on the enjoyable work.|

  18. We’re a bunch of volunteers and starting a brand new scheme in our community. Your website provided us with valuable info to work on. You’ve performed a formidable job and our whole group can be thankful to you.|

  19. It is in point of fact a nice and useful piece of information. I’m happy that you simply shared this useful info with us. Please keep us up to date like this. Thank you for sharing.|

  20. Hi there I am so glad I found your weblog, I really found you by mistake, while I was researching on Digg for something else, Nonetheless I am here now and would just like to say kudos for a fantastic post and a all round enjoyable blog (I also love the theme/design), I don’t have time to browse it all at the minute but I have book-marked it and also added in your RSS feeds, so when I have time I will be back to read a lot more, Please do keep up the superb work.|

  21. At this time it seems like WordPress is the preferred blogging platform available right now. (from what I’ve read) Is that what you are using on your blog?|

  22. Hi, Neat post. There’s a problem along with your web site in web explorer, could check this? IE nonetheless is the marketplace chief and a huge portion of other folks will omit your magnificent writing because of this problem.|

  23. Hello, I think your website might be having browser compatibility issues. When I look at your blog in Safari, it looks fine but when opening in Internet Explorer, it has some overlapping. I just wanted to give you a quick heads up! Other then that, excellent blog!|

  24. What’s Going down i am new to this, I stumbled upon this I have discovered It positively useful and it has aided me out loads. I hope to give a contribution & help different customers like its aided me. Good job.|

  25. Pretty great post. I simply stumbled upon your weblog and wished to say that I have truly loved browsing your weblog posts. In any case I will be subscribing in your feed and I’m hoping you write once more very soon!|

  26. Pretty component of content. I simply stumbled upon your web site and in accession capital to assert that I acquire in fact enjoyed account your weblog posts. Anyway I’ll be subscribing on your augment or even I achievement you get admission to consistently fast.|

  27. Thanks for every other informative website. Where else may I am getting that kind of information written in such a perfect method? I have a venture that I’m just now running on, and I have been on the glance out for such info.|

  28. This excellent website definitely has all of the information and facts I wanted concerning this subject and didn’t know who to ask. |

  29. I was just searching for this information for some time. After six hours of continuous Googleing, at last I got it in your web site. I wonder what is the lack of Google strategy that do not rank this type of informative websites in top of the list. Normally the top sites are full of garbage.

  30. Aw, this was a very nice post. Taking a few minutes and actual effort to generate a great article… but what can I say… I hesitate a whole lot and don’t manage to get nearly anything done.|

  31. Undeniably consider that which you said. Your favourite justification appeared to be at the internet the easiest factor to understand of. I say to you, I definitely get annoyed while other people consider issues that they just don’t understand about. You managed to hit the nail upon the highest as well as outlined out the entire thing without having side-effects , other people could take a signal. Will probably be back to get more. Thank you|

  32. Hey there! This post could not be written any better! Reading through this post reminds me of my previous room mate! He always kept talking about this. I will forward this write-up to him. Fairly certain he will have a good read. Thank you for sharing!|

  33. Hi! I know this is somewhat off topic but I was wondering which blog platform are you using for this site? I’m getting fed up of WordPress because I’ve had problems with hackers and I’m looking at alternatives for another platform. I would be awesome if you could point me in the direction of a good platform.|

  34. I blog frequently and I genuinely thank you for your information. The article has truly peaked my interest. I will bookmark your website and keep checking for new information about once a week. I subscribed to your RSS feed as well.|

  35. We absolutely love your blog and find nearly all of your post’s to be just what I’m looking for. Do you offer guest writers to write content for yourself? I wouldn’t mind composing a post or elaborating on a number of the subjects you write regarding here. Again, awesome blog!|

  36. como ganhar na lotofacil, acertar na lotofacil, ganhar na lotofacil, como ganhar na lotofacil de verdade, como ganhar na lotofacil sempre, como ganhar na lotofacil 2020, como ganhar na lotofacil 100 garantido, dicas lotofacil, como acertar na lotofacil, dicas para ganhar na lotofacil

  37. como ganhar na lotofacil, acertar na lotofacil, ganhar na lotofacil, como ganhar na lotofacil de verdade, como ganhar na lotofacil sempre, como ganhar na lotofacil 2020, como ganhar na lotofacil 100 garantido, dicas lotofacil, como acertar na lotofacil, dicas para ganhar na lotofacil

  38. Good day! I know this is kinda off topic but I was wondering if you knew where I could locate a captcha plugin for my comment form? I’m using the same blog platform as yours and I’m having problems finding one? Thanks a lot!|

  39. Hello! I just wanted to ask if you ever have any trouble with hackers? My last blog (wordpress) was hacked and I ended up losing several weeks of hard work due to no back up. Do you have any methods to prevent hackers?|

  40. como ganhar na lotofacil, acertar na lotofacil, ganhar na lotofacil, como ganhar na lotofacil de verdade, como ganhar na lotofacil sempre, como ganhar na lotofacil 2020, como ganhar na lotofacil 100 garantido, dicas lotofacil, como acertar na lotofacil, dicas para ganhar na lotofacil

  41. como ganhar na lotofacil, acertar na lotofacil, ganhar na lotofacil, como ganhar na lotofacil de verdade, como ganhar na lotofacil sempre, como ganhar na lotofacil 2020, como ganhar na lotofacil 100 garantido, dicas lotofacil, como acertar na lotofacil, dicas para ganhar na lotofacil

  42. como ganhar na lotofacil, acertar na lotofacil, ganhar na lotofacil, como ganhar na lotofacil de verdade, como ganhar na lotofacil sempre, como ganhar na lotofacil 2020, como ganhar na lotofacil 100 garantido, dicas lotofacil, como acertar na lotofacil, dicas para ganhar na lotofacil

  43. I was recommended this web site by way of my cousin. I’m now not certain whether or not this submit is written via him as no one else recognise such special about my trouble. You are wonderful! Thanks!|

  44. hey there and thank you for your information – I’ve definitely picked up something new from right here. I did however expertise some technical points using this website, as I experienced to reload the web site lots of times previous to I could get it to load correctly. I had been wondering if your web hosting is OK? Not that I am complaining, but slow loading instances times will often affect your placement in google and could damage your high-quality score if advertising and marketing with Adwords. Well I’m adding this RSS to my email and could look out for much more of your respective intriguing content. Make sure you update this again soon.|

  45. Hello! This post could not be written any better! Reading through this post reminds me of my good old room mate! He always kept talking about this. I will forward this write-up to him. Pretty sure he will have a good read. Thanks for sharing!|

  46. Excellent post. I was checking continuously this blog and I’m impressed! Very useful info particularly the last part :) I care for such information much. I was seeking this certain information for a very long time. Thank you and best of luck.|

  47. I’ve been surfing online more than 2 hours today, yet I never found any interesting article like yours. It is pretty worth enough for me. Personally, if all site owners and bloggers made good content as you did, the net will be much more useful than ever before.|

  48. Fantastic items from you, man. I have understand your stuff previous to and you are simply too fantastic. I really like what you have received here, certainly like what you’re stating and the best way during which you assert it. You are making it entertaining and you still take care of to keep it wise. I can’t wait to learn far more from you. That is actually a wonderful site.|

  49. That is very interesting, You’re an overly skilled blogger. I’ve joined your feed and stay up for in the hunt for more of your wonderful post. Also, I have shared your website in my social networks|

  50. Amazing blog! Is your theme custom made or did you download it from somewhere? A design like yours with a few simple adjustements would really make my blog shine. Please let me know where you got your theme. Thanks|

  51. Do you have a spam problem on this website; I also am a blogger, and I was wondering your situation; we have created some nice procedures and we are looking to exchange strategies with others, please shoot me an e-mail if interested.|

  52. Having read this I believed it was extremely enlightening. I appreciate you spending some time and effort to put this content together. I once again find myself personally spending way too much time both reading and posting comments. But so what, it was still worth it!|

  53. I’m not sure where you’re getting your information, but good topic. I needs to spend some time learning more or understanding more. Thanks for magnificent information I was looking for this info for my mission.|

  54. I think this is among the most significant info for me. And i am glad reading your article. But wanna remark on few general things, The site style is wonderful, the articles is really excellent : D. Good job, cheers|

  55. wonderful put up, very informative. I wonder why the other experts of this sector don’t understand this. You should proceed your writing. I’m confident, you have a huge readers’ base already!|

  56. I blog frequently and I genuinely thank you for your information. The article has truly peaked my interest. I’m going to bookmark your site and keep checking for new information about once a week. I subscribed to your RSS feed as well.|

  57. Hello I am so delighted I found your blog page, I really found you by accident, while I was looking on Digg for something else, Nonetheless I am here now and would just like to say thanks for a fantastic post and a all round entertaining blog (I also love the theme/design), I don’t have time to look over it all at the minute but I have book-marked it and also added your RSS feeds, so when I have time I will be back to read a great deal more, Please do keep up the fantastic job.|

  58. I loved as much as you will receive carried out right here. The sketch is attractive, your authored material stylish. nonetheless, you command get got an edginess over that you wish be delivering the following. unwell unquestionably come more formerly again since exactly the same nearly very often inside case you shield this increase.|

  59. Hi there! This blog post could not be written any better! Looking at this article reminds me of my previous roommate! He constantly kept preaching about this. I most certainly will send this post to him. Fairly certain he will have a great read. Thanks for sharing!|

  60. Heya i’m for the first time here. I found this board and I find It really useful & it helped me out a lot. I hope to give something back and help others like you aided me.|

  61. I am extremely impressed with your writing skills and also with the layout on your weblog. Is this a paid theme or did you customize it yourself? Either way keep up the excellent quality writing, it’s rare to see a great blog like this one today.|

  62. My developer is trying to persuade me to move to .net from PHP. I have always disliked the idea because of the costs. But he’s tryiong none the less. I’ve been using WordPress on numerous websites for about a year and am anxious about switching to another platform. I have heard good things about blogengine.net. Is there a way I can import all my wordpress content into it? Any kind of help would be greatly appreciated!|

  63. Pretty nice post. I just stumbled upon your blog and wanted to say that I have truly enjoyed browsing your blog posts. In any case I will be subscribing to your rss feed and I hope you write again soon!|

  64. I’m extremely inspired with your writing talents as smartly as with the format for your weblog. Is this a paid topic or did you modify it your self? Anyway keep up the nice quality writing, it’s rare to peer a great blog like this one these days..|

  65. It is the best time to make some plans for the future and it’s time to be happy. I have read this post and if I could I desire to suggest you few interesting things or tips. Perhaps you could write next articles referring to this article. I wish to read even more things about it!|

  66. Nice blog right here! Additionally your web site so much up very fast! What host are you the usage of? Can I get your associate link in your host? I wish my website loaded up as fast as yours lol

  67. Time will always give you the answer, who is the one who really hurts you and who really cares about you; who is who you care about but who cares nothing about you. Some people are not worth cherishing too much, while others are worth cherishing

  68. The road is long and steep. Maybe you are tired. You want to give up. you can only hold back the tired feet, relax the complex thoughts in your heart, and keep going forward step by step. Believe a word: do not give up, only succeed.

  69. The world is like a hillside. As long as you are not standing at the apex, someone will always be taller than you. When you look up for a long time, you must look down at the right time. We are all ordinary people.

  70. I loved as much as you will receive carried out right here.
    The sketch is tasteful, your authored material stylish.
    nonetheless, you command get got an impatience over that you
    wish be delivering the following. unwell unquestionably come more formerly again since exactly
    the same nearly very often inside case you shield this increase.

  71. 533930 489954The vacation delivers on offer are : believed a selection of some of the most selected and additionally budget-friendly global. Any of these lodgings tend to be really used along units may accented by means of pretty shoreline supplying crystal-clear turbulent waters, concurrent with the Ocean. hotels packages 974470

  72. I’m not that much of a internet reader to be honest but
    your sites really nice, keep it up! I’ll go ahead and bookmark your site to come
    back later on. Cheers

  73. Hmm it looks like your website ate my first comment (it was super long) so I guess I’ll just sum it up what
    I wrote and say, I’m thoroughly enjoying your blog.
    I as well am an aspiring blog writer but I’m still new to
    the whole thing. Do you have any points for inexperienced blog writers?
    I’d genuinely appreciate it.

  74. 933022 273563Excellent post. I previousally to spend alot of my time water skiing and watching sports. It was quite possible the very best sequence of my past and your content kind of reminded me of that period of my life. Cheers 89238

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.