Assertive Communication for a Healthy Workplace

assertiveness
Assertive Communication in the Workplace

The late Jim Rohn, business philosopher and master of personal development, once said “the only healthy communication style is assertive communication.” According to Bupa Health Insurance, lack of assertiveness affects relationships. The inability to communicate needs or challenge other people’s ideas can cause tension in relationships. You may sense that people aren’t listening to you, and become resentful, even angry. These feeling can lead to stress, anxiety or even depression.

Assertive communication, on the other hand, reduces this type of stress and contributes to a healthy workforce. Further benefits include improved productivity and less stress related absenteeism.

Assertive Communication – Beyond Your Words

Assertive communication involves expressing yourself in a clear, calm, confident and compassionate manner, while respecting the other person. You take responsibility for your actions. You don’t play the victim. Assertive communication also includes direct eye contact, calm voice, and congruent facial expressions.

I learned these distinctions from observations in the workplace and personal experience. Very early in my career, I had a role that involved working in a male dominated team, whose members were more experienced than myself. Whilst, my friends regarded me as assertive; at work I was clearly losing my voice. My appearance that everything was ‘fine’, were not always congruent with the reality. It took a little time to recognise the problem, before I was then able to turn it around. Before discussing how I resolved the problem, the benefits of assertive communication needs to be explored further.

Benefits of Assertive Communication

Assertive communication is likely to involve fewer conflicts and arguments. Why? In assertive communication the focus is on win/win scenarios, where both parties feel heard and respected. In contrast, an aggressive communication style often comes out of a need to get your way. Behaviours involve fighting, blaming, accusing, threatening and general disregard for other people’s feelings. Clearly this has neither a favourable impact on the aggressive individual’s well-being nor does it lead to healthy, positive relationships. However, in corporate cultures that favour and reward individuals over teams, aggressive communicators may get results.

Passive communication sits at the opposite end of the specturm. Passive communicators avoid conflict. They keep their opinions to themselves, and thus don’t express themselves effectively. This may be exhibited when an individual says, “I’m fine” with the situation, when the reality is somewhat different. The risk of bottling up feelings is an eventual explosion, which is not good for the individual or those involved.
Learning How to Communicate Assertively

Thankfully, assertive communication is a skill that can be learnt. It also takes continuous practice. You can being by identifying where you are not being assertive.

Is it across the board, or only:
•At work?
•With people in certain roles?
•With specific individuals?
•In specific situations?
•Only in group settings?

Next, get clear about the specifics of the situation at hand. What do you want? What don’t you want? Notice how you feel. Think about what you want to the other person know and how you will tell them? Arrange a right time and place to discuss. Acknowledge your feelings, express what you want to have happen. Aim to listen and to understand what the other person is saying. A commonly used approach is the broken record technique. Each party makes a concise sentence clearly and calmly whilst also briefly acknowledging the other person’s point of view. For example, “I understand you’d prefer to continue the meeting over lunch. My preference is to get some fresh air and clear my thoughts during the lunch hour.”

How can you learn?

You might access courses online or through your local college. Depending on your learning style, you may find an interactive day course to be engaging – this method suited me and my schedule at the time. For more long-standing deep-seated issues, it may be more appropriate to consult with a counsellor. This will help you identify the root cause of a non-assertive communication style and correct the problem. It is important to note, no one gets perfect after training and education. It is an on-going journey in which growth occurs as you are presented with and respond to different situations over time.

Author: Pippa Ibe – Originally posted as a Guest Post for 3Plus International www.3plusinternational.com

Share small business news, blogs and social media tips with Project Eve’s community of small business owners and entrepreneurs today. Our contributors come from a wide range of backgrounds; so whether you are a small business owner, social media strategist, financial adviser, serial entrepreneur, or write an amateur blog we urge you to contribute a blog to our 500,000+ community today. For more information, please refer to our Content Submissions Guidelines.

Add a Blog

 

161 COMMENTS

  1. La empresa del decoletaje que en la fabricación de piezas tiene en su haber el CNC puede aplicar con escasa intervención humana con un programa una amplia gama de operaciones : la elaboración, el montaje, la inspección, y el trabajo sobre hojas metálicas, entre otras.

  2. Llamo al servicio de atención al cliente de Electrolux, que me dicen que se interesarán por esta situación. La lavadora que compre, porque he de comprar una lavadora nueva no será de ninguna marca que tenga este servicio técnico. Al lavavajillas también tuvo que sustituirle gran parte de la electrónica, conservo las facturas de su servicio técnico por la reparación.

  3. En nuestro servicio técnico, disponemos de técnicos con los conocimientos y habilidades técnicas para poder reparar sus electrodomésticos. Las principales averías no son un problema para nuestros profesionales, porque conocemos todas las marcas de lavadoras y sabemos cómo reparar electrodomésticos. Si no es así, se ha de pedir las piezas averiadas y el plazo para reparar se puede alargar hasta dos tres días, pero depende del stock en esos momentos de los recambios y piezas de sustitución. Espero que la próxima vez tengan un poco más de cuidado al contratar al personal.

  4. Esta obra básica y sencilla, desarrolla las leyes que rigen en los líquidos y gases en función de la transferencia de calor, y que encuentran aplicación en las instalaciones de aire acondicionado. La obra progresa desde una explicación de principios básicos, pasando por una exposición de detalles de construcción y tipos de sistemas de aire acondicionado, hasta la instalación, localización de averías y reparación de estos sistemas.

  5. Nota: Este grupo comprende la realización de estudios de mercado, estudios de opinión, de hábitos de compra y otros servicios independientes de información e investigación comercial. Epígrafe 857.1.- Alquiler de básculas, balanzas y demás aparatos de pesar y medir, excepto los denominados contadores de medida. Epígrafe 922.1.- Servicios de limpieza de interiores (edificios, oficinas, establecimientos comerciales, residencias, centros sanitarios y establecimientos industriales). Epígrafe 941.2.- Hospitales especializados (quirúrgicos, maternidades, infantiles, psiquiátricos, etc.).

  6. Se solicita personal de SEXO FEMENINO, que cumpla con las siguientes características: – SOLTERA SIN HIJOS – CON EXPERIENCIA EN VENTAS Y/ IMPULSACIÓN – Excelente Presencia – Entre 20 y 28 años – Honrada – Puntual – Estable El Horario de trabajo es el siguiente: – Lunes a Viernes: 3:30 pm. a 8:30 pm. – Sábados: 9:45 am. a 9:00 pm. La remuneración es el Sueldo Básico + Beneficios de Ley Favor enviar hoja de vida con foto actualizada al correo electrónico.

  7. Samsung es una marca coreana que comenzó su andadura en 1938 y es una de las más importantes empresas de Corea del Sur en todo el mundo. En 2004, Samsung firmó una alianza con Sony que se dedica a la fabricación de pantallas de cristal líquido para televisores, con una enorme capacidad de producción. La marca Samsung se caracteriza, también, por la calidad y originalidad en el diseño de todos sus aparatos, así como su atractivo y sobriedad. La rama de la gama blanca de SAMSUNG ha desarrollado una línea muy personal de aparatos de aire acondicionado.

  8. Si su frigorífico Fagor no enfría, pierde gas, hace ruido , pierde agua, se ha deteriorado alguna pieza, como puedan ser,que las gomas se hayan deteriorado , las puertas que cierran mal que la luz no se encienda al abrir su frigoríficos, nosotros se lo solucionamos en la mayor brevedad posible. Nuestro Servicio Técnico de Reparacion Fagor tiene la profesionalidad para realizar la reparaciones de cualquier avería que pudiera tener su frigorifico FAGOR de condesación no frost, ya sea dentro de barcelona y provincia. Le garantizamos un trato serio y profesional con un coste minimo para sus reparaciones de su friigorifico FAGOR.

  9. Today, with the fast chosen lifestyle that everyone is having, credit cards have a huge demand throughout the economy. Persons throughout every area of life are using the credit card and people who not using the card have arranged to apply for 1. Thanks for sharing your ideas about credit cards.

  10. I like what you guys are doing. Such clever work and reporting! Carry on with the excellent works guys. I’ve incorporated you guys to my blogroll. I think it’ll improve the value of my site. :)

  11. Thank you, I’ve just been searching for info about this subject for a long time and yours is the best I have discovered till now. But, what in regards to the conclusion? Are you positive about the source?

  12. My wife and i were very peaceful John could conclude his preliminary research with the precious recommendations he got in your site. It’s not at all simplistic to simply happen to be freely giving tactics people have been making money from. So we fully grasp we need the writer to be grateful to for that. The illustrations you made, the straightforward website menu, the relationships you will help foster – it is all excellent, and it is helping our son and our family reason why that issue is brilliant, which is certainly exceptionally serious. Thanks for the whole lot!

  13. I’m impressed, I must say. Actually rarely do I encounter a blog that’s both educative and entertaining, and let me let you know, you have got hit the nail on the head. Your idea is outstanding; the difficulty is one thing that not enough persons are speaking intelligently about. I’m very happy that I stumbled across this in my search for one thing regarding this.

  14. magnificent post, very informative. I wonder why the other specialists of this sector don’t notice this. You must continue your writing. I am sure, you’ve a huge readers’ base already!

  15. Someone essentially assist to make critically posts I’d state. That is the first time I frequented your website page and to this point? I surprised with the analysis you made to make this actual put up amazing. Fantastic task!

  16. I figured out more something totally new on this weight-loss issue. A single issue is a good nutrition is highly vital when dieting. A tremendous reduction in bad foods, sugary food, fried foods, sweet foods, red meat, and white colored flour products could possibly be necessary. Keeping wastes unwanted organisms, and toxic compounds may prevent ambitions for losing weight. While a number of drugs quickly solve the challenge, the terrible side effects aren’t worth it, and they never supply more than a momentary solution. It is a known idea that 95 of fad diets fail. Thanks for sharing your ideas on this blog.

  17. I simply wanted to say thanks once more. I’m not certain what I would have carried out in the absence of those aspects provided by you on that problem. It previously was a real frightful problem in my position, but considering this skilled avenue you managed the issue forced me to cry for delight. I am just happy for the information and in addition have high hopes you really know what a powerful job you are always providing educating many people with the aid of your websites. Probably you have never met any of us.

  18. When I originally commented I clicked the -Notify me when new feedback are added- checkbox and now every time a remark is added I get 4 emails with the same comment. Is there any means you’ll be able to take away me from that service? Thanks!

  19. What i don’t realize is in fact how you are not actually much more well-preferred than you might be now. You’re very intelligent. You recognize thus significantly when it comes to this matter, produced me in my opinion imagine it from numerous varied angles. Its like women and men aren’t involved except it is something to do with Lady gaga! Your individual stuffs outstanding. All the time deal with it up!

  20. I love your blog.. very nice colors & theme. Did you make this website yourself or did you hire someone to do it for you? Plz reply as I’m looking to design my own blog and would like to find out where u got this from. many thanks

  21. We are a group of volunteers and starting a new scheme in our community. Your website offered us with valuable info to work on. You have done an impressive job and our whole community will be grateful to you.

  22. Another thing I have noticed is that for many people, poor credit is the response to circumstances above their control. One example is they may be actually saddled having an illness so that they have large bills going to collections. It would be due to a work loss or perhaps the inability to do the job. Sometimes separation and divorce can truly send the money in the undesired direction. Many thanks sharing your thinking on this blog site.

  23. Thanks for your text. I would also love to say a health insurance dealer also utilizes the benefit of the coordinators of any group insurance cover. The health insurance broker is given a summary of benefits searched for by individuals or a group coordinator. Exactly what a broker can is seek out individuals and also coordinators which best fit those demands. Then he reveals his suggestions and if all sides agree, the actual broker formulates a contract between the 2 parties.

  24. A person essentially help to make seriously articles I would state. This is the first time I frequented your website page and thus far? I amazed with the research you made to make this particular publish extraordinary. Great job!

  25. Does your website have a contact page? I’m having a tough time locating it but, I’d like to shoot you an email. I’ve got some creative ideas for your blog you might be interested in hearing. Either way, great blog and I look forward to seeing it improve over time.

  26. That is the suitable blog for anyone who desires to find out about this topic. You notice so much its virtually hard to argue with you (not that I really would need…HaHa). You definitely put a new spin on a subject thats been written about for years. Great stuff, simply great!

  27. Thanks for these pointers. One thing I additionally believe is that credit cards offering a 0 apr often appeal to consumers along with zero rate of interest, instant authorization and easy on-line balance transfers, however beware of the main factor that is going to void your current 0 easy road annual percentage rate and also throw anybody out into the terrible house rapidly.

  28. Thank you for this article. I will also like to talk about the fact that it can often be hard if you are in school and merely starting out to create a long credit ranking. There are many individuals who are just simply trying to endure and have an extended or favourable credit history are often a difficult matter to have.

  29. Hello! I know this is kind of off topic but I was wondering if you knew where I could locate a captcha plugin for my comment form? I’m using the same blog platform as yours and I’m having trouble finding one? Thanks a lot!

  30. Thanks for your helpful post. Through the years, I have come to be able to understand that the particular symptoms of mesothelioma cancer are caused by a build up of fluid between the lining of your lung and the upper body cavity. The ailment may start in the chest vicinity and propagate to other body parts. Other symptoms of pleural mesothelioma include weight-loss, severe breathing trouble, throwing up, difficulty eating, and swelling of the face and neck areas. It must be noted that some people existing with the disease usually do not experience any kind of serious signs or symptoms at all.

  31. Hi would you mind letting me know which web host you’re utilizing? I’ve loaded your blog in 3 different browsers and I must say this blog loads a lot faster then most. Can you suggest a good hosting provider at a fair price? Thanks, I appreciate it!

  32. The subsequent time I read a weblog, I hope that it doesnt disappoint me as a lot as this one. I mean, I know it was my choice to learn, but I actually thought youd have one thing attention-grabbing to say. All I hear is a bunch of whining about one thing that you could fix when you werent too busy searching for attention.

  33. Hey there! I just wanted to ask if you ever have any issues with hackers? My last blog (wordpress) was hacked and I ended up losing many months of hard work due to no data backup. Do you have any solutions to stop hackers?

  34. Thanks for your useful article. Other thing is that mesothelioma cancer is generally brought on by the breathing of fibers from mesothelioma, which is a very toxic material. It really is commonly viewed among employees in the building industry who may have long contact with asbestos. It could be caused by residing in asbestos covered buildings for some time of time, Inherited genes plays an important role, and some people are more vulnerable for the risk compared to others.

  35. Simply wish to say your article is as amazing. The clearness in your post is simply cool and i could assume you are an expert on this subject. Fine with your permission let me to grab your RSS feed to keep updated with forthcoming post. Thanks a million and please carry on the gratifying work.

  36. I was just seeking this info for some time. After 6 hours of continuous Googleing, at last I got it in your website. I wonder what is the Google’s issue that does not rank this type of informative sites closer to the top. Usually the top sites are full of garbage.

  37. It’s appropriate time to make some plans for the longer term and it is time to be happy. I have learn this put up and if I may I want to suggest you some attention-grabbing things or suggestions. Maybe you could write subsequent articles referring to this article. I want to learn even more issues approximately it!

  38. I know this if off topic but I’m looking into starting my own weblog and was curious what all is required to get set up? I’m assuming having a blog like yours would cost a pretty penny? I’m not very web savvy so I’m not 100 certain. Any recommendations or advice would be greatly appreciated. Kudos

  39. Thanks for the strategies you share through this website. In addition, a lot of young women exactly who become pregnant don’t even seek to get medical health insurance because they are concerned they would not qualify. Although a lot of states today require that insurers present coverage no matter what about the pre-existing conditions. Fees on all these guaranteed plans are usually bigger, but when considering the high cost of health care it may be a new safer strategy to use to protect your current financial future.

  40. I have observed that online education is getting favorite because getting your degree online has changed into a popular selection for many people. A huge number of people have certainly not had a possible opportunity to attend a traditional college or university nevertheless seek the improved earning possibilities and a better job that a Bachelor’s Degree grants. Still others might have a diploma in one course but want to pursue a thing they now possess an interest in.

  41. I was just seeking this info for a while. After six hours of continuous Googleing, finally I got it in your website. I wonder what’s the lack of Google strategy that don’t rank this type of informative websites in top of the list. Generally the top websites are full of garbage.

  42. Thanks for the interesting things you have exposed in your post. One thing I’d like to discuss is that FSBO associations are built after a while. By introducing yourself to the owners the first few days their FSBO can be announced, prior to masses get started calling on Friday, you build a good interconnection. By giving them methods, educational resources, free reports, and forms, you become a great ally. If you take a personal fascination with them along with their circumstance, you develop a solid relationship that, on most occasions, pays off if the owners decide to go with an adviser they know plus trust — preferably you.

  43. My programmer is trying to convince me to move to .net from PHP. I have always disliked the idea because of the expenses. But he’s tryiong none the less. I’ve been using Movable-type on various websites for about a year and am concerned about switching to another platform. I have heard excellent things about blogengine.net. Is there a way I can import all my wordpress content into it? Any help would be really appreciated!

  44. Please let me know if you’re looking for a article author for your site. You have some really good posts and I think I would be a good asset. If you ever want to take some of the load off, I’d really like to write some material for your blog in exchange for a link back to mine. Please send me an e-mail if interested. Thank you!

  45. 741403 940031This is truly fascinating, Youre a very skilled blogger. Ive joined your rss feed and appear forward to seeking a lot more of your magnificent post. Also, Ive shared your web site in my social networks! 108105

LEAVE A REPLY

Please enter your comment!
Please enter your name here