Delivering Excellent Customer Service Every Time: Here’s How

Delivering superior customer service to the customers every single time is crucial to the success of any business. Unfortunately, not all UK business owners adhere to that principle. Some are uneducated about customer service, and others simply do not understand how valuable customers really are to their firms. The following are five tips for delivering excellent customer service every time:

1. Treat Each Customer Like a New Customer

Customer service efforts should be delightful and intense whether a consumer has been a patron for five years or five minutes. Customers are not obligated to remain loyal. Poor customer service is like an invitation for a long-term customer to conduct business elsewhere. Customer service people should be sure to smile and thank every customer for his or her patronage.

2. Make Each Transaction Less Burdensome

Customer service people should do everything possible to make their customers’ transactions less burdensome for them. Examples of such actions are permitting credit card transactions, advising customers of discounts and promotions, and advising them on which products and services to buy.

3. Resolve Disputes Immediately

Customer service people should resolves disputes immediately. They should handle complaints with a listen-apologize-and-act response. They should listen to each consumer’s entire complaint and then apologize for the issue that is causing the customer to be upset. Next, the consumer should take an action that resolves the customer’s issue. The close of the dispute process should include a “thank you” to the customer for his or her business.

4. Do Your Best to Protect Them

Business owners should take every step to protect the customers. The person should ensure that safety practices are in place inside and outside of the building. Security systems should be put in place to protect customers from robberies. “Wet floor” signs should be hung up during floor mopping and waxing. The business owner should also obtain business insurance just in case something does happen to a consumer along the way. The insurance will provide compensation if the customer has medical expenses because of something that the business could have prevented.

5. Keep in Touch

Next, business owners and customer service employees should always keep in touch with their customers to find out how they are doing from time to time. This simple act of concern lets the consumers know that the business values them and their experiences with the products and services. The business can truly build relationships with the patrons this way.

Businesses can follow the above tips to get started on a new customer service plan. Improvements and business increases should occur soon after the business implements the above strategies. At the very least, the customers will start wearing smiles on their faces.

Share small business news, blogs and social media tips with Project Eve’s community of small business owners and entrepreneurs today. Our contributors come from a wide range of backgrounds; so whether you are a small business owner, social media strategist, financial adviser, serial entrepreneur, or write an amateur blog we urge you to contribute a blog to our 500,000+ community today. For more information, please refer to our Content Submissions Guidelines.


  1. 25692 759704Quite unusual. Is likely to appreciate it for those who add forums or anything, site theme . a tones way for your client to communicate. Nice task.. 615634

  2. 23227 941191Aw, this was an exceptionally nice post. In concept I would like to spot in writing such as this moreover – spending time and actual effort to create a excellent article but so what can I say I procrastinate alot by means of no indicates discover a approach to go completed. 544549

  3. 618388 834634Oh my goodness! an incredible write-up dude. Thanks a ton Nevertheless We are experiencing issue with ur rss . Dont know why Cannot enroll in it. Can there be any person discovering identical rss dilemma? Anyone who knows kindly respond. Thnkx 672635

  4. 634886 830537Top rated lad speeches and toasts, as effectively toasts. may possibly extremely well be supplied taken into consideration making at the party consequently required to be a little a lot more cheeky, humorous with instructive on top of this. greatest man speeches funny 312465

  5. 919077 732256Wow! This can be one specific of the most helpful blogs We have ever arrive across on this topic. Really Wonderful. Im also an expert in this subject so I can comprehend your hard work. 772593

  6. 766889 611042Hi this really is somewhat of off subject but I was wondering if blogs use WYSIWYG editors or should you have to manually code with HTML. Im starting a blog soon but have no coding expertise so I wanted to get guidance from someone with experience. Any help would be greatly appreciated! 92038


Please enter your comment!
Please enter your name here