Getting Paid: I Lost a Client but I Gained Much More

losing-clientsI’ve been fortunate enough that after a very slow bumpy start, my VA business has really started to take off and I have several clients on my roster. While I enjoy working with my clients and appreciate their business, the last couple months have been a bit challenging in terms of the amount of time it’s taking to get paid for my services. A couple clients in particular have been dragging out the process and it’s starting to become a problem.

I blame myself for this problem because I let the late payments continue so that I didn’t upset my clients. In the meantime I continued to provide quality service even though I should have stopped per the terms of my contract until those invoices were paid. Again I let my clients’ needs outweigh my own and it was starting to affect me financially.

The issue of getting paid and client payments just came up in one of the VA groups I belong to on Facebook and I took that as a sign that I needed to get myself together. I commented in the group that I intended to send out a notice to all my clients addressing the issue, and that is exactly what I did on Friday.

I sent an email out to each of my clients letting them know that as of January 1st, I would be actively enforcing the terms of my contract and all invoices had to be paid in full before any work would begin and that all work would stop if there were any outstanding invoices. Most of my clients were fine with this and one even apologized for the late payments, but there was one who got upset that I wanted to do this.

The reply I got back from this client basically said that they did not want to agree to these terms (even though they signed a contract) and basically said they wanted to continue working with me but wanted to be able to pay me when they could because it was ‘tough out there’. My reply back to this client was very professional, even though I had to count to ten a couple times to keep my emotions in check. I let the client know that since they didn’t want to abide by the terms of the contract they signed, I would no longer be able to work with them and would be ending my service at the end of this month.

I also told the client that most service providers require payment up front or immediately after service is received, and I had put up with this client paying late two months in a row with no interruption in service. I let them know that as a new business owner I could no longer let this continue because as they said, ‘it’s tough out there’ and late payments don’t help. I wrapped up by saying that it was a pleasure meeting and working with them, wished them continued success and a prosperous new year.

By ending my relationship with this client, I will be taking a financial hit but I have gained a tremendous amount of confidence in myself as a business owner because I am making sure that I’m conducting my business on my terms and not letting my clients do it on theirs. I respect my clients by providing them with quality service and I expect them to do the same by paying me on time!

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  24. Existen diferentes criterios que las empresas siguen para hacer una selección exitosa de proveedores de DECOLETAJE EN MULTIHUSILLOS CNC, donde la empresa examina su nivel y su concordancia con las disciplinas logísticas y de producción:: Las 10 C’s (Competencia, Capacidad, Compromiso, Control, Cash, Coste, Cultura, Consistencia, Limpieza y Comunicación), Kaizen (Procesos de mejora contuinua en procesos de fabricación), Kanban (Sistema de carteles para el aseguramiento de la producción Just-in-Time), Lean Manufacturing, las 5’S (Clasificación, Orden, Limpieza y Mantener la disciplina).

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  27. Nuestro principal objetivo empresarial es la satisfacción de nuestros clientes a través de la calidad y el servicio; para ello aportamos un equipo humano eficaz, tecnología de alto nivel y más de 20 años de experiencia en el sector del decoletaje y el mecanizado.

  28. Para obtener más información rechazar el consentimiento para todas algunas cookies, haga clic en ‘Política de cookies’.Al acceder a cualquier elemento del sitio web, usted acepta el uso de cookies. Nuestro interés por ofrecer una adecuada calidad en todos nuestros servicios, nos llevó a ser una de las primeras empresas de nuestro sector, en implantar un sistema de gestión de la calidad.

  29. Una empresa de larga trayectoria que cuenta con una amplia experiencia en el sector del montaje y la fabricación de subconjuntos mecánicos y el mecanizado de precisión. En Mecalema Mecanizados apostamos por las últimas tecnologías en herramientas profesionales para mecanizado de piezas. Producimos piezas metálicas en aleaciones con gran precisión tales como: aluminio de alta resistencia, latón y todo tipo de aceros. Porque en una empresa de mecanizado las herramientas deben ser importantes, pero lo son más cuando nadie maneja la máquina.

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  35. Según la legislación vigente, el responsable de que la lavadora vaya bien y de la cobertura de la garantía, corresponde, en primer lugar, al VENDEDOR, en tu caso a HIPERCOR. Diles que te cambian el aparato les denuncias en la OMIC (Departamento de consumo) de tu Ayuntamiento. Si no te hacen caso en HIPERCOR, deberías ir a la Junta Arbitral de Consumo de tu ciudad, capital de provincia Comunidad Autónoma. No podemos seguir llevando la ropa a la familia durante más tiempo para que la lave, entre idas, venidas llamadas etc.. llevamos con este tema más de 3 semanas.

  36. Al contactar con nuestros teléfonos de atención al cliente se le preguntará la marca de su frigorífico. Esto ayudará al técnico a proveer su unidad móvil con los recambios y herramientas necesarias en las averías más comunes según la marca y la descripción del desperfecto notado. Así el trabajo de reparación del frigorífico será mucho más eficiente con un tiempo de intervención mínimo. A continuación puede revisar las marcas principales de frigoríficos a reparar por nuestros técnicos.

  37. Para realizar una razonable reparación de un sistema frigorífico hermético, deben quitarse mantenerse en un nivel muy bajo el contenido de impurezas, humedad y gases no condensables. Si el equipo frigorífico contiene refrigerante inflamable como por ejemplo R 00a ó R290, el servicio y reparación de tales equipos demanda personal correctamente entrenado. De un compresor hermético, logrando con ello, la apertura del sistema para realizar vacío y / recuperar el refrigerante de la instalación.

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  72. También disponible en capitales de provincia el servicio de atención urgencias en 1h con los siguientes suplementos (De L-V a partir de 7:00 am hasta 22:00 pm- 33€/ Fines de semana y festivos de 7:00 am hasta 22:00 pm- 44€/ A partir 22:00 pm hasta 7:00 am de L-V, fines de semana y festivos 55€). En siguiente enlace encontrará información muy útil para el correcto uso y mantenimiento de su nevera, frigorífico refrigerador. Instalamos en su domicilio negocio sus nuevos electrodomésticos para que sólo tenga que preocuparse de disfrutarlos, además le garantizamos la instalación por 1 año sin coste adicional. Gracias por confiar en técnicos especializados en reparar con materiales del SERVICIO OFICIAL de cada marca.

  73. Existe una oficina en la Capital, Santiago de Chile, que contrata servicios técnicos externos, es decir, ellos no tienen técnicos propios, todo se demora además una semana el arreglo estando a 120 kilómetros de distancia. Hace 10 años estuve en las instalaciones de HAIER en China, por mi condición de responsable de la posventa de esta Marca en España, en unión del e resto de responsables de todos los países europeos. Por esa razón, puedes tener problemas con esa marca respecto a recambios y Servicio Técnico.

  74. Empresa dedicada a la reparación e instalación de gas, calefacciòn y aire acondicionado. Después de perder mucho tiempo navegando por la complicada web de asistencia de Sony VAIO, dí con un un número de teléfono. Inocente de mí, al no haber pasado dos años de la compra, llamé al nº de teléfono para equipos en garantía. Ahí, un ordenador me dijo al introducir el nº de serie que ya no lo está, que es sólo de un año: primera ilegalidad: en España la garantía de los productos electrónicos es de 2 años por ley. Creo que no compro nada SONY , en mi vida y; !Ojo a navegantes¡si compras tecnología desde luego piensa en el servicio de postventa, no en SONY.

  75. Que nadie compre htc, pero solamente por lo pesimo que es su sat, las pda muy bien pero que no se rompan……en el servicio tecnico se hacen los suecos y a quedarse sin pda como yo, pero bueno ya esta en manos de consumo y parece que la cosa esta abanzada y todo esto despues de casi un año ahora en el mes de marzo. Podriamos quedar en hacer una denuncia conjunta por ineptitud y la devolución integra del dinero de nuestras máquinas.. este servicio postventa da pena !!!

  76. Un rollo para que no cubra la garantia, ya que nunca un servicio tecnico de Hp, te va a hacer un papel en el cual te diga que es error de ellos, y no no ha sido mal usado el portatil, y mas siendo FNAC uno de sus mayores distribuidores. LLevo 15 días intentado que me recogan un portátil con una avería y he enviado toda la documentación, he hablado con aseguradora Fnac, y me dicen que el aviso de recogida está en NACEX , que me llamarán en 48 horas. En la FNAC de Plaza Norte en Madrid son unos incompetentes y además intentar engañarte.

  77. Servicio Técnico Lg está especializado en la reparación, instalación y mantenimiento de todo tipo de averías que se presenten en su aire acondicionado Lg. Con el fin de alargar la vida útil de su equipo de aire acondicionado LG realizamos todas las intervenciones con recambios nuevas y garantizando la calidad de nuestro trabajo en la reparación aire acondicionado LG por escrito.

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  79. Nuestro objetivo como empresa especializada en Servicio Técnico Siemens en Vizcaya es conseguir la máxima satisfacción de nuestros clientes, y por ello luchamos todos los días. Ante cualquier consulta para informarse respecto a las tarifas de diferentes numeros de atencion al cliente puede ponerse en contacto con su proveedor de servicio de telefono.

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