Everyone needs inspiration from time to time. Whether you are laying low while planning a giant project, or just from the everyday grind, it’s good to get a reminder that even the toughest job is doable. Because we’ve been there too, Project Eve is thrilled to partner with Corning® Gorilla® Glass to share their Incredibly Tough Video Series and get the inside story on the exceptional individuals they feature. This series tells the stories of incredibly tough people, using incredibly tough devices, to do incredibly tough things. We all have the grit to do what it takes. Sometimes we just need a reminder of what we can accomplish when we put our minds to it. Join us while we learn more about these incredible individuals and the challenges they face.

Just last month Gorilla® Glass premiered its video “Mumbai’s Incredibly Tough Dabbawalas.” The first video in it’s Incredibly Tough series features a day in the life of Shankar, one of the 5,000 Dabbawalas delivering home cooked meals to hundreds of thousands Mumbai’s office workers with incredible precision.

Each day, carrying roughly 132 lbs of deliveries on bikes, pushcarts and their own heads, Dabbawalas travel 40-mile routes. Not only do the Dabbawala’s contend with long days carrying heavy loads while navigating Mumbai’s chaotic, crowded streets, but they also manage to do it with incredible accuracy.  Anyone who has ever dealt with complex business operations or even tracked a package should be prepared to be amazed by the accuracy of the Dabbawalas’ execution. They deal with thousands of customers and deliver approximately 200,000 lunches daily making three different transactions (lunch box pickup, delivery, and lunchbox return) and maintain an error rate of less than one mistake in 6 million. Take a look at a day in Shankar’s life in the video below.

Shankar and his colleagues are carrying on a 125-year-old business that is so famous for its accuracy it’s been studied by FedEx and is the subject of a Harvard Business School case study. When I consider my reluctance to proofread a contract an extra time (or three), it helps to remember the incredible dedication it takes to get to this level of accuracy.

In addition to this fantastic video, Project Eve was able to ask Shankar some questions and get extra insight on how he and his colleagues make the Dabbawalas’ complex delivery system come together each day.

What was the hardest thing to master when you were learning to be a Dabbawala? – Did you ever get turned around/lost while you were learning your route? 

Many people think that being a Dabbawala is a simple delivery job: picking up and delivering our customers’ lunches (in dabbas) from one point to another. But being a Dabbawala involves a lot of focus and coordination, physical work and complete control of the roads and rail networks in a city like Mumbai!

Our system works because we follow a very clear structure and think about our customers all the time. We memorize everything: from the entire train timetable to the fastest route to get to work on different days and in different conditions. For instance, if it is raining at the start of the week I would take an alternate route than if it was a dry, sunny Monday morning.

After all, one slip in the delivery or pick-up address and a customer would miss his or her lunch and could end up hungry for the working day! Training to be a Dabbawala involves learning a specific route that we’re responsible for on a daily basis. For every customer we handle, we have a specific code that indicates the pick-up and delivery address, and the points where the Dabbas are to be exchanged between us. These alpha-numeric codes indicate the address, area, street, etc. The tough part is to understand and memorize these codes for each customer.

Usually, a new Dabbawala takes about 10-12 days to train under the guidance of an experienced Dabbawala – learning the ropes of pick-up and delivery, the codes and the routes. In the early days, I did get a little lost, or my dabba got misplaced; however, we operate a system where we have a Dabbawala on standby at all times to manage such situations and ensure that the customer is never inconvenienced.

What is the most challenging part of the delivery process?

One of the toughest parts of the delivery process is carrying the weight of the dabbas throughout the day from one location to another. Sometimes we end up carrying as much as 30 to 40 metal tiffin boxes weighing over 60 kilograms (132 pounds) for over 65 km (40 miles). We can’t put the load down at all, and if we get to a station where there is no other Dabbawala to help board or debark the train, we have to carry the heavy load onto a train by ourselves; sometimes with just a few seconds to spare.

How does your phone help you during your day? 

Having a phone is very useful. It helps us keep in constant touch on the go and allows us to update each another in case of any delays or issues – we make a quick call or send a message to our colleagues or customers, so the delivery remains on schedule. Our phones are our lifelines connecting our network of Dabbawalas across the city.

When we get a bit of free time, in between deliveries, we access the internet on our phones and watch movie clips, watch cricket or listen to music. And in case we are running behind our daily schedules, we usually drop a quick message to our families, so they know we’re on our way home.

In the old days, Dabbawalas would share stories and play cards on their way home. These days, we share photos of our families or watch videos on a phone. Our lives have become a little more modernized, but our values remain the same. We are family men who are proud of our culture and happy to make people happy when we deliver their lunch every day.

How do you cope with train delays?

Mumbai’s trains may be overcrowded and lack any modern conveniences, but they are frequent! We rely on them to run throughout the day and know that if we miss one train, another one is along in a few minutes. We make up small delays by working our schedule a little harder when there is a small delay, and our customers are aware that there may be slight delays in the delivery of their dabbas because of minor changes in the train schedules. However, if there is a major delay with the local trains, customers will probably hear from news reports and know that we will work hard to get them their deliveries as quickly as we can. Our network of Dabbawalas keep each other informed of such delays to maintain smooth functioning of the pick-ups and deliveries across all routes; we make quick-thinking adjustments to our deliveries to maintain a seamless service.

 

Focus, endurance, teamwork, and dedication to customer service: qualities any organization would desire in its employees. Consider a Dabbawala’s dedication to those qualities throughout a day of negotiating traffic, train schedules, as well as the physical demands he faces. These incredibly tough individuals are more than inspiring! We are already looking forward to the next installment from the Corning® Gorilla® Glass Incredibly Tough Video Series.

A special thank you to Corning Incorporated for sponsoring this post.

 

 

 

 

 

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  77. Para todas y cada una de las reparaciones hay que entregar la mejor respuesta con la mayor rapidez, con calidad y destreza, todo ello solo es posible con técnicos cualificados. Todos y cada uno nuestros equipo móvil van equipados de repuestos originales para acudir su electrodoméstico y alcanzar en su hogar una vida pero simple. En Las Palmas ofrecemos a nuestros clientes un servicio para Frigorificos de calidad cumpliendo las más altas expectativas y ofreciendo garantía en nuestras reparaciones a sus electrodomésticos Frigorificos. Sabemos que en todas las reparaciones hay que ofrecerle al cliente la mejor respuesta con la mayor rapidez, con calidad y destreza, todo ello solo es posible con técnicos cualificados.

  78. PERSONAL OFICIAL DE PROFESIÓN con experiencia en los sectores de trabajo a desarrollar garantizando una reparación eficaz y de garantía. SERVICIOS PRESTADOS EN LA COMUNIDAD DE MADRID, en MADRID ciudad NO COBRAMOS EL DESPLAZAMIENTO, presupuestos de aire aconcicionado y calefacción, calderas de todas las marcas. Su Lavadoras Siemens quedará como nuevo después de la reparacion de nuestro servicio tecnico Siemens.

  79. En ningún servicio técnico de los que tenéis en la zona de Valencia y 50 Km alrededor tienen dicha pieza ni creen que la vayan a recibir. Buenos días, hace años que disfrutamos de una M-3 3, la mejor cafetera que hemos tenido nunca, pero los años no pasan en balde, quisiera saber quien lleva el servicio técnico en Palma de Mallorca, para comprar unos recambios. En primer lugar gracias por confiar en Minimoka, esperamos que muy pronto disfrutes del sabor y del aroma del auténtico café. Tanto a nivel técnico como estético probablemente la CM-03 3i, la CM-03 7 y la CM-1 22 son las más parecidas al modelo que comentas.

  80. Comprobara que con nuestro servicio de Alquiler de turismos en Alicante Aeropuerto se evitara tener que buscar, comparar precios y condiciones y contactar con las distintas empresas Rent-a-car pues nosotros efectuamos ese trabajo por usted. Todos los alquileres de coches Alicante: estacion de ferrocarril, centro de la ciudad aeropuerto, para reservar un coche al mejor costo solo necesita empezar una busca de alquiler de coches en Alicante. Jetcost, buscador de vehiculos encuentra la mejor tarifa de alquiler de vehiculos Alicante.

  81. Así que no veo el problema en lo que he dicho más allá de haberte tildado de comercial. Actualmente ya tengo los 20mb contratados, pertenezco a la central CRETA-FUENLABRADA (MADRID) y estoy a unos 00m de la central. Creo que deberían pensar en invertir en FTTH, en pequeñas zonas como lo que ha hecho Orange en un barrio de Madrid. Una manifestante perdió la visión del ojo izquierdo tras recibir un impacto durante una carga de los Mossos en Barcelona por la huelga general.

  82. Se requiere ingeniero de sistemas carreras afines con experiencia mínima de 2 años en Desarrollo Microsoft Sharepoint, Programación orientada a objetos, Lenguaje de programación, Desarrollo Web base, Desarrollo Componentes Integración, Servicios Web, UML. Se requiere con urgencia, Ingenieros de sistemas con experiencia de 3 años superior en Desarrollo Microsoft con conocimientos en ASP 3.0., C# – , JavaScript Jquery, Sql Server, Manejo de hojas de estilos. Importante empresa de servicios solicita auxiliar contable con experiencia en el cargo, estudiante de quinto semestre en adelante de contaduria.

  83. Contratos de Mantenimiento y Revisión Anual de Calderas: Solicite un Contrato de mantenimiento CALDEMAD para su caldera mural a gas, e incremente la vida de su aparato gracias a las revisiones periódicas realizadas por nuestro Servicio de Asistencia Técnica. Empresa especializada en la venta de repuestos de electrodomésticos, material eléctrico, reparación de electrodomésticos, instalación y venta de aire acondicionado, calderas y calentadores. Si necesita un repuesto de cualquier electrodoméstico y se ve capacitado para realizar usted mismo la reparación, nosotros se lo suministramos y le asesoramos tecnicamente de como llevar a cabo la reparación. Contamos con más de 50 profesionales a su disposición repartidos por todo Madrid.

  84. Muchacho/a, cada d´´ia noto que est´´as peor, el alcahuete” al que te refieres en el 920 no ha ejercido nunca de palanganero como das tu a entender en tu comentario, el quita y pon de la palangana es el oficio mas rastrero que existe y parece ser que tu lo dominas a la perfecci´´on. Sacándole más datos, le pregunté por la comodidad de esta suspensión tan maravillosa y que no hace más que dar alegrías al taller. Es posible que en el momento de su bocetado y orgásmicas pretensiones tecnológico-estilosas sobre papel, en seguro que larguísimas reuniones de powerpoints en alguna lujosa sala en Francia (con café y pinchos gratis), fuese un gran coche.

  85. Servicio técnico de lavadoras en Ciudad Pegaso, para la reparación de lavadoras nuestros técnicos cuentan con las herramientas más modernas en el mercado, la reparación de averías la solucionamos en el mismo día que usted nos lo solicite. Los robots aspiradores son otro de los electrodomésticos que han cambiado nuestra manera de concebir las tareas del hogar.

  86. Si su lavadora ha dejado de funcionar le empieza a dar problemas y necesita de un servicio técnico en Arguelles, no dude en solicitar nuestra asistencia técnica a domicilio, llamándonos cuando quiera, servicio de asistencia las 24 horas del día. Nuestro servicio de Urgencias, no tiene coste adicional, de tal manera que junto con nuestro DESPLAZAMIENTO GRATUITO si repara, hará que su lavadora, vuelva a funcionar como el primer día al mejor precio posible en Arguelles. Las lavadoras cuentan con una de las tecnologías punteras del sector de los electrodomésticos actuales.

  87. Nice post. I was checking continuously this blog and I’m impressed! Very useful info specially the last part :) I care for such info much. I was seeking this certain info for a long time. Thank you and good luck.

  88. Alta calidad Made in Germany significa seguridad en la asistencia técnica también una vez hecha la compra. Grupo de empresas ubicado en Murcia con 15 años de experiencia en servicios industriales. Contamos con grandes profesionales en su ramo, pudiendo ofrecer desde servicios de venta y mantenimiento de maquinaria hasta servicios de informatica y comunicaciones orientados a profesionales de la industria. Empresa dedicada a la reparación de Maquinaria de Lavandería, Hostelería y Aire Acondicionado.

  89. Las principales averías que sufren las lavadoras son por uso y desgaste de piezas., lavadora no coge agua, lavadora no responde al programador, lavadora no desagua, lavadora pierde agua, goma de tambor rota, puerta de lavadora no abre, lavadora hace mucho ruido, lavadora no arranca. Nuestro servicio técnico de lavadoras Zanussi, están disponibles de lunes a viernes de 9 a 20h y sábado de 9 a 2h en la reparación de electrodomésticos. Nuestras reparaciones en Barrio de Salamanca están garantizadas por escrito en los materiales empleados como en la mano de obra.

  90. En un país con casi millones de parados, tres veces más personas acogidos a los programas de alimentos de Cáritas que en el 2008, la degradación sistemática de los servicios públicos y con 150 desahucios y 10 suicidios diarios, la huelga debe desbordar el timorato planteamiento de las centrales sindicales mayoritarias. Méndez y Toxo sostienen que hay más motivos que nunca para ir a la huelga y denuncian que en España se está abusando de la propaganda para adormecer a la sociedad”. He investigado todos los informes del Defensor del Menor en cuanto al funcionamiento de estos centros.

  91. Lavadoras segun su tipo: Reparacion Lavadoras tipo tambor MADRID, lavadoras tipo agitador, lavadoras tipo impulsor. Lavadoras segun su operacion: Reparacion Lavadoras manuales, Reparacion lavadoras automaticas y reparacion de lavadoras semiautomaticas en todo MADRID. Las Lavadoras de Carga Frontal MADRID, son las que encontramos normalmente en las viviendas, ofrecen el mejor rendimiento y consumen menos agua y energia. Le realizamos trabajos de instalacion, reparacion y mantenimiento de su electrodomestico. Las reparaciones se realizan en el mismo día del aviso, somos una empresa de reparacion de lavadoras en Madrid.

  92. Epígrafe 3.3.- Comercio al por menor fuera de un establecimiento comercial permanente de calzado, pieles y artículos de cuero. Epígrafe 3.4.- Comercio al por menor fuera de un establecimiento comercial permanente de artículos de droguería y cosméticos y de productos químicos en general. Epígrafe 3.9.- Comercio al por menor fuera de un establecimiento comercial permanente de otras clases de mercancías N.C..P. Epígrafe 4.9.- Comercio al por menor de artículos diversos N.C..P. mediante aparatos automáticos, excepto alimentación, bebidas y tabaco. Epígrafe 751.2.- Guarda y custodia de vehículos en los denominados aparcamientos subterráneos parkings.

  93. Hello! I could have sworn I’ve been to this blog before but after checking through some of the post I realized it’s new to me. Anyhow, I’m definitely glad I found it and I’ll be book-marking and checking back frequently!

  94. EJES : Piezas para la columna de dirección de vehículo y para el generador motor eléctrico del mismo. La disponibilidad de materiales será diferente para fresado y para torneado. Proceso de fabricación de alta precisión basada en la conformación de piezas mediante eliminación de material.

  95. Piezas fabricadas en todo tipo de materiales, metálicos y no metálicos, siguiendo rigurosas directrices de calidad. Más información sobre Mecanizados De Precision Feyma Sl. Contamos con medios de fabricación totalmente automatizados y adaptados al mecanizado de piezas cumpliendo con la alta exigencia de calidad y competitividad del mercado.

  96. En axesor encontrará toda la información sobre Mecanizados de Precision Oscar S.l: datos de contacto, capital social, ventas y cuentas anuales, información mercantil, RAI, ASNEF e información de riesgo que le ayudará a tomar decisiones sobre esta empresa.

  97. En un plazo reducido de tiempo, tendrás fabricadas las piezas repuestos que puedas necesitar. La característica común es el uso de la herramienta de corte que forma una viruta, la cual se remueve de la parte del trabajo. El trato cercano con el cliente es una de las señas de identidad de nuestra empresa y es una parte importante de nuestra filosofía.

  98. Mettcom es mucho más que una empresa de mecanizados y decoletaje. Nuestros clientes son principalmente de los sectores de la automoción, maquinaria y estructuras metálicas. La política de la compañía es mantener y progresar en el nivel de la calidad de sus fabricaciones, con el objetivo de conseguir la total safisfacción de sus clientes.

  99. Empresa de mecanizado y reparación, realizan trabajos de calidad tanto para clientes particulares como para empresas. Gracias a nuestra maquinaria de última generación, tanto de verificación como de mecanizado, nuestras piezas mecanizadas son de alta fiabilidad y durabilidad contrastada. Pimol es una empresa experta en el sector industrial, dedicada al diseño, la fabricación de prototipos y moldes, y los mecanizados CNC de precisión.

  100. Desde su creación ha ido evolucionando hacia la mejora continua de sus instalaciones, operarios y equipos de producción, consiguiendo mejorar la calidad en sus procesos productivos y reduciendo los plazos de entrega en sus pedidos y, por lo tanto, aumentando la satisfacción de sus clientes.

  101. Amplia Experiencia y fiabilidad: Más de 35 años de experiencia en el sector del mecanizado. La característica de estas máquinas es que ofrecen un producto de alta calidad y precisión. Del mismo modo, trabajamos para clientes procedentes de múltiples sectores de actividad, desde maquinaria de envase y embalaje hasta el mundo del motociclismo, pasando por cualquiera que requiera algún tipo de pieza metálica.

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