Management Skills – Never Insert Assumptions Instead of Instructions

Never Insert Assumptions instead of Instructions
In a previous role a very wise manager taught me that when you are showing someone a task or writing an operating procedure you have to imagine that an alien has landed on earth and needs to be taught this task.
This is not to say that you ‘dumb it down’ and treat the person like an imbecile, you simply need to start at the very beginning and instruct the person step by tiny step.
When writing an operating procedure always assume zero knowledge, NEVER assume that the person doing this task should know how to do even the tiniest step involved in the process. The task could go AWOL pretty quickly if you insert assumptions instead of instructions.
When teaching someone a task make the person feel comfortable, tell them that no question is a dumb question, instruct them to ask as many questions as they need to until they feel comfortable with the task. Make sure that they know what results should be achieved from completing the task. The employee will be able to self-assess the results once they have completed the task. If they are not correct they will be able to retrace their steps and figure out what they did wrong in the process. If they had not known the required result they would not have realised that it was incorrect.
As a Manager it is essential that you see the bigger picture of the business and how every little task contributes to that picture. Please don’t ever assume that your employees share this vision. You are the Manager, you must see the big picture, most of your staff however, will not have the ability or experience to see that picture with you. Explain to each employee how their roles and their results will contribute to the overall big picture of the business, this will not only give them a sense of pride in achieving their results but will also help them more fully understand the task that they need to do to achieve that result.
Always teach or instruct your employees with a nurturing style, do not be a dictator, your staff will be afraid to ask questions and will be more likely to make mistakes. Fear and dictatorship will not increase the skills and the overall success of the business as your staff won’t want to be there. Patience, understanding, and respect will provide a comfortable environment for your staff to grow their confidence, extend their skill set, increase their productivity, ensure their longevity, and build your businesses overall bigger picture.

Share small business news, blogs and social media tips with Project Eve’s community of small business owners and entrepreneurs today. Our contributors come from a wide range of backgrounds; so whether you are a small business owner, social media strategist, financial adviser, serial entrepreneur, or write an amateur blog we urge you to contribute a blog to our 500,000+ community today. For more information, please refer to our Content Submissions Guidelines.



Add a Blog


  1. 904885 91945Considerably, the story is in reality the greatest on this noteworthy topic. I agree along with your conclusions and will eagerly watch forward to your next updates. Saying nice 1 will not just be sufficient, for the wonderful clarity within your writing. I will immediately grab your rss feed to stay privy of any updates! 355539

  2. 106490 288003I was suggested this weblog by way of my cousin. Im no longer positive whether or not this put up is written by him as nobody else realize such detailed about my trouble. Youre amazing! Thanks! 265618

  3. 409534 276906Wow, remarkable weblog structure! How long have you been running a blog for? you produced running a weblog look effortless. The whole appear of your site is magnificent, neatly as the content material! 469401

  4. 549991 867506bless you with regard to the certain weblog post ive truly been searching regarding this kind of info on the internet for sum time correct now as a result cheers 966194

  5. 770894 318433I enjoyed reading your pleasant site. I see you offer priceless information. stumbled into this site by chance but Im positive glad I clicked on that link. You certainly answered all of the questions Ive been dying to answer for some time now. Will certainly come back for more of this. 134296

  6. 549073 425996Im having a small difficulty. Im unable to subscribe to your rss feed for some reason. Im making use of google reader by the way. 136100

  7. Having read this I believed it was very enlightening. I appreciate you spending some time and effort to put this informative article together. I once again find myself personally spending a significant amount of time both reading and commenting. But so what, it was still worth it!

  8. 221263 736251This sort of considering develop change in an individuals llife, building our Chicago Pounds reduction going on a diet model are a wide actions toward creating the fact goal in mind. shed weight 300865

  9. This unique blog is considered to be informative and cool. I’ve discovered countless remarkable solutions using this source. I ad love to soon give back again. Thanks a lot!


Please enter your comment!
Please enter your name here