Tell us about your entrepreneurial product or service.
Flexiforce specialises in providing transcription services to clients from around the world. We use a team of home based contractors who provide a high quality service while being able to work at times that suit them. We also provide note taking, minute taking and other general administration services as our clients request. We like to think that we are a little old fashion in the way we do business in that we like to build relationships with our clients and take a lot of pride in what we provide.
What inspired you to launch your business idea?
After the birth of my son I realised that there as a massive pool of talent that wasn’t being used as far as stay at home mothers. For a lot of people I meet returning to work wasn’t suitable yet they still wanted to be part of a team and work when they can.
What problem does your business or organization solve?
Time. Most companies we deal with are time poor and we offer a service that takes a project off their hands so they can better focus on their area of expertise. We manage the transcription and auditing and make sure that time frames are meet. What we offer is peace of mind that people can hand over this part of the work and know that it is going to be returned to them to the highest standard.
With the minute taking service a lot of our clients like to have this completed out of house so that the minutes are impartial. Not to mention that most people come out of meetings with a lot of follow up jobs to complete so if we can take the minute taking off their hands then it can take the pressure off them.
What has been your biggest challenge as an entrepreneur and how are you working to overcome it?
There are a number of challenges, some personal and some as a business. Personally I am a people person and working from home has it’s difficulties. I have overcome this by joining some professional groups and making a lot of lunch meetings with my clients.
As a business overcoming the perception that Flexiforce is just a couple of Mum’s working from home rather than a professional business offering a quality service. To overcome this we try to make sure all our material going out to clients is of a high standard. We also ask our clients to give us references to support this.
Give us one word that people might use to describe you.
How has Project Eve helped you and/or your business?
It is always good to see the stories and inspiration on facebook. The stories are always relevant in some way.
Give us an insider tip that relates to your industry or startup story.
Start small and grow steady. Give yourself time to get good processes in place so you can provide an exceptional service.
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